On attempting to log into Betfair you may experience one of a number of common log on errors. For your convenience we have listed the most commons errors in this section to provide you with the most common errors and solutions. Most are due to basic configuration issues with your computers or the permissions you have granted Bet Angel.
Error
“Error Code6"
Reason
You have installed the server edition of Bet Angel professional onto a regular PC or Laptop.
Solution
Uninstall the server version and re-download and install the latest regular version of Bet Angel Professional from this link
Error
“The underlying connection was closed. Could not establish a trust relationship with remote server”
Reason
For Bet Angel to function correctly it needs to take the current time and date from your PC.
Solution
Check the time and date by double clicking on the clock in the bottom right hand corner of your Windows operating system. Also visit the Date, Time, Language and Regional Options in your control panel and check that the date and time is correctly formatted.
Here are some guides on how to change the date and time on the most common Operating Systems
"The underlying connection was closed. The remote name could not be resolved."
Reason
This usually means your firewall isn't allowing Bet Angel access to the internet.
Solution
Try temporarily switching off the firewall or internet security software and restart Bet Angel to see if now allows you to log in. If so, reconfigure your firewall to grant Bet Angel full access to the internet.
If you are still experiencing problems then visit the Knowledge Base area of our website.
Error
"Bet Angel Authentication successful, however unable to connect to Betfair using the supplied user name and password."
Reason
Betfair rejected your login details.
Solution
There are several possible reasons for this error:
Incorrect password (password is case senstive)
You are using incompatible characters in your password such as &%+=';£<>" or any language specific characters such as Chinese or Japanese script style.
You have activated 2-step authentication but not appended your password with the code. TIP: You must add the authentication code to the end of your password with no space between them
Betfair is offline
You are in a country that has restricted access
Time and date settings are incorrect on your computer
You are behind a proxy server (at work for example)
